Privacy Policy

This Privacy Policy explains how ThyncLabs ("ThyncLabs", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use our website, applications, and related services (the "Service"). We are committed to handling your data responsibly and in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using the Service, you agree to the practices described in this Policy.

1. Information we collect

We collect the following categories of information:

• Account details — your name, email address, and password (stored in hashed form). If you sign in through a third-party provider, we receive basic profile information from that provider.
• Profile and goals — optional details you choose to add, such as your role, company, experience level, target companies, and interview timeline.
• Usage and progress — problems solved, submissions, course progress, streaks, scores, and similar activity data.
• Submitted code — the solutions and notes you run and submit to the code judge.
• Mock-interview data — audio, transcripts, and whiteboard or notes content generated during AI mock interviews, used to conduct the interview and produce your report.
• Payment information — processed by our third-party payment providers. We receive limited transaction details but do not store your full card number.
• Technical and log data — IP address, device and browser type, and interaction logs collected automatically to operate and secure the Service.
• Cookies — small files used to keep you signed in and to understand and improve how the Service is used (see Section 6).

2. How we use your information

• to provide and operate the Service — running your code, tracking progress, and generating reports;
• to power AI features such as complexity analysis, coaching, interview conduct, and scoring;
• to personalize recommendations and calibrate interview difficulty;
• to process payments, manage your Subscription and Credits, and issue receipts;
• to secure the Service, prevent fraud and abuse, and troubleshoot issues;
• to communicate with you about your account and, where you have opted in, about product updates; and
• to comply with legal obligations and enforce our terms.

3. Legal basis and consent

We process your personal data where you have given consent, where processing is necessary to provide the Service you have requested, to comply with a legal obligation, or for other lawful purposes permitted under the Digital Personal Data Protection Act, 2023. Where we rely on your consent, you may withdraw it at any time, though this will not affect processing carried out before withdrawal.

4. AI processing

To provide AI-assisted feedback and interviews, we share relevant content — such as your submitted code, or mock-interview audio and transcripts — with trusted third-party AI providers that process it on our behalf. We share only what is needed to generate the feature and require these providers to protect your data and use it solely to deliver the service to us.

5. How we share information

We do not sell your personal data. We share it only in the following circumstances:

• Service providers — with vendors who help us run the Service, such as hosting, payment processing, AI processing, communications, and analytics, under agreements that limit their use of your data.
• Legal reasons — where required to comply with applicable law, legal process, or a lawful government request, or to protect our rights, users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• Aggregated or anonymized data — which can no longer identify you, for analytics and product improvement.

6. Cookies and analytics

We use essential cookies to keep you signed in and to operate core functionality. We may also use limited analytics cookies to understand usage and improve the product. You can control cookies through your browser settings, though disabling essential cookies may affect how the Service works.

7. Data retention

We retain your personal data for as long as your account is active and for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and prevent fraud or abuse. When you delete your account, we delete or anonymize your personal data within a reasonable period, except where we are required or permitted to retain it by law.

8. Your rights

Subject to applicable law, you have the right to access, correct, and update your personal data, to request a copy or deletion of it, to withdraw consent, and to raise a grievance about how your data is handled. You may exercise these rights from your account settings where available, or by contacting us using the details in Section 12. We may need to verify your identity before acting on a request.

9. Security

We use reasonable technical and organizational measures to protect your data, including encryption in transit, hashed passwords, and access controls. No method of transmission or storage is completely secure, but we work to safeguard your information and to respond promptly to any security incident in accordance with applicable law.

10. International data transfers

Some of our service providers may store or process data in locations outside India. Where your data is transferred internationally, we take reasonable steps to ensure it remains protected in line with this Policy and applicable law.

11. Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal data from them. Users between 13 and 18 should use the Service only with the involvement of a parent or guardian. If you believe a child has provided us personal data without appropriate consent, please contact us and we will take steps to delete it.

12. Third-party links

The Service may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

13. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you and update the date above. Your continued use of the Service after the changes take effect means you accept the updated Policy.

14. Grievance Officer and contact

If you have questions about this Policy, wish to exercise your rights, or want to raise a grievance about how we handle your personal data, you can reach our Grievance Officer at hello@thynclabs.com, by phone at +91 92412 99173, or by post at 304, Green Glen Layout, Bellandur, Bengaluru, Karnataka, India — 560103. You can also reach us through our contact page. We aim to acknowledge requests within 48 hours and to resolve them within a reasonable period, typically 30 days.